Thank you for shopping at 88DUMPLING. We hope you are delighted with your purchase. If for any reason you are not entirely satisfied, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: service@88dumpling.com
- Phone: +1 856-408-2002
- Address: 203 Fashion Avenue, New York, United States
5. Exchanges
Unfortunately, we do not offer exchanges at this time. You may return your item for a refund and place a new order.
6. Exceptions
Certain items are non-returnable, including sale items and items purchased with a promotional discount code. Please contact us if you have questions or concerns about your specific item.
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.